What happens after you request a free preliminary claim review?

1. Tell us the issue

Choose total loss, diminished value, commercial loss of use, an estimate or supplement, subrogation, or “Not Sure.” Include the vehicle, state, insurer, claim number if known, and the question you want answered. A brief description is enough to begin.

2. Send the strongest documents you have

For a total loss, the insurer’s complete valuation report and offer are especially useful. For a repaired vehicle, start with the final estimate and repair invoice. For downtime or recovery, include a timeline and the records supporting the amount at issue. You can upload available files through the current TrueAuto claim form and add more if requested.

3. We screen the facts and evidence

TrueAuto checks the vehicle details, documents and type of dispute. A preliminary conversation can identify missing information, a technical issue worth investigating, or a case where the available evidence does not yet support the requested position. The free review is not a completed appraisal or a promise of a higher settlement.

4. Agree on the work before it begins

If a formal assignment makes sense, TrueAuto explains the proposed scope, deliverable and fee terms for that specific matter before work begins. Depending on the claim, the deliverable may be a valuation report, diminished-value appraisal, estimate, supplement or organized recovery support. Terms can differ by service and case, so the written agreement controls.