Confirm the demand complies with the policy
Keep a copy of the written demand and confirm any required method of delivery, deadlines and conditions in the applicable policy form.
Each side selects an appraiser
The policy typically describes who selects an appraiser and may specify qualifications, impartiality requirements or a deadline for naming that person.
The appraisers evaluate the amount of loss
For a vehicle-value dispute, the work may include reviewing configuration, condition, mileage, valuation reports and comparable-market evidence. The appraisers may exchange positions and attempt to reach agreement.
An umpire may become necessary
If the appraisers cannot agree, the policy may provide for an umpire. The policy controls how the umpire is selected and what signatures are required for an award.
Appraisal is not a substitute for preparation
A strong file should be developed before or while appraisal proceeds. The process does not eliminate the need for defensible valuation evidence.
Have TrueAuto review your claim
Send the documents you already have. We will screen the matter and explain what information would be useful next.
Submit a ClaimThis page provides general educational information, not legal advice. Policy language, claim facts, and applicable rules vary by jurisdiction.